Troubleshooting

I can’t sign in

Unknown email. Only registered addresses are accepted; anything else returns 401. Ask an administrator to add you under Users.

I was in yesterday. Sessions last one hour. Sign in again.

A menu item disappeared, or saving is refused

Your role changed. Permissions are embedded in the session when you sign in, so an open session keeps the old set. Sign out and sign in. The new capabilities apply immediately.

“Field not recognised” after a schema change

A field you just added may not be visible to the API’s schema cache yet. Retry in a minute. If it persists, the cache needs a reload — that is an administrator task, not something to fix in the browser.

An image shows as broken

1. Does it load from its URL in the media modal?
2. If not, the file may not be in storage (imported records can reference an external source that has moved).
3. If it loads alone but not in content, the stored HTML may point at an old URL — open the Code view and check.

My change isn’t on the live site

Content is saved to the database immediately, but the public site is static. It only changes after the next build and deployment. Check the build status, then hard-refresh (the CDN caches aggressively).

The site looks stale after a deploy

Hard-reload the page, or test in a private window. If only some paths are stale, the CDN cache for those paths needs invalidating.

A request fails intermittently

Occasional network or edge hiccups show up as a failed fetch with no visible error page. Retry once. If it repeats, note the time and the action — it is worth reporting, not ignoring.

Something is deleted that shouldn’t be

Content is soft-deleted (status=trash), so it still exists and can be restored by an administrator. Taxonomies and terms are hard-deleted — for those, the only fix is to recreate them.

Where do I report a bug?

Include: the site, the screen, what you clicked, what you expected, and a screenshot. Server-side details help but are optional.